Intuit, the best company. They have the best customer service gentlewomen. Mary and Penny turned an a serious rough patch in my day into glorious succccessss, Succcccesss, SUCCCCESSSS, haaapppinesss, and serious awesome. Yesterday, (for date reference 9/17/2013) about 3 pm I went to process a payment for coaching from my favorite client. When I signed into Intuit to process Michelle’s payment I got a message that requested me to register my account number. I did that and then it wanted my credit card processing information off of a terminal I do not have in my possession; nor, do I want a credit card processing terminal at this point.
I realized that oh, yeah this is about the application I put in back in April to add an online button to my website. I have had computer issues and missing email since April.
Random segway. SUGAR! and cafffine. I just polished off a hot chai tea soy latte from my local Star supplier where I write The Singing Tree and Throwing Down Acorns blog. The affect on me is that I am suuuuper Squirrrrely. So, for the past two weeks I have been living the clean life, the mostly raw and super light pescetarien, as I am working toward my end goal of living and thriving as a raw vegan. By the way thanks Christina for creating a video explaining cravings and what they mean to vegan eating and what I need to continue to thrive and be successful as a raw food aficionado.
Intuit had apparently sent numerous emails to contact me, so that I could provide bank information on the income of my business. Ah, I see the problem of not being able to set up internet payment inaction was on my side due to technology glitches in my computer. Obviously the payment button was not critical or I would have run down the issue like rabid famished squirrel after a ginormous acorn. Oh well, revelation complete. After a few seconds of mental observation and deductive review of the situation at hand.
Now onto the solution. The objectives on my call I had were first and foremost, complete my payment transaction, confirm that the request for information that was blocking my completing my transaction, and see about finally straightening out the internet payment request.
Segway again…. withdrawal from the first non natural sugar I have had I weeks. God, I need fruit sugars to ease this crushing dizzy headed brain sensation of fuggynezs that is a squeeze hat upon my head.
I have an Intuit Outlook contact log, so I go and open Outlook and find some Inuity contact goodness, who at the time I was having more of a
RasinFrakintyDurnInuit feeling toward, as I the process of attempting to get to the transaction page; I logged out of Intuit, closed tabs, open tabs, cleared cookies, cleared history, ran Spybot, immunized my computer, closed Chrome, opened Chrome and at many points logged into Intuit after logging out. Then after doing everything short of rebooting the computer, I called Intuit.
I had to deal with the auto solution correcting system, which had actually changed since the last time I called into Intuit. WHO KNEW the options actually change??? I was beginning to seriously think those please listen to all our options recorded messages, about our options have recently changed were there to get the impatient people to listen to All of the extensive laundry list of multi-tiered option. That observation is still, most likely a true statement of fact.
So, my preferred payment company is growing. Bully for them. MAYBE I should invest in their stock. I will have to investigate if they are a publicly held company. They sure do not act like it their customer service ladies are just to awesome at their jobs to be part of a public company!
After navigating the phone treee maze. I arrived in the telephonic presence of Mary. NOW let me tell you here and now I was in a rightsnittyfoulfumming mood when Mary came on the line. I was on my best behavior and explained how I need assistance. I further explained to Mary, that I believed that the message related back to an application for taking online payments and that I had abandoned all hope of seeing said resulting ability to take internet payment, though I would sure appreciate her looking into what happened to my request, apparently I come to find out back in April. Wow, a lifetime ago in 2013 time compression months! This has been the most jam packed PantsOnFireBusyas¡year that I have ever experienced. More relatives visiting again and again and again, more new people, more illness, and sadly a death of a family friend Charlotte Burgess.
I found my soul sister Jonnie Green. Where were you all my life woman? Oh yeah you had to ripen to the awesome you are now. Mwah perfecto!¡ More on her in another blog back to Mary and Penny women of awesome Intuit customer service.
Mary had me use Firefox and tried to get me to use the evil Internet Explorer to attempt to get me logged in to the payment site for Intuit. We closed tabs, re-cleared cookies, rebooted the computer. After her hanging with me through me mentally and mumblemuttering displeasure at not being to log in to the Intuit payment center. Mary finally managed to assist me in circumventing the login issue to get me into the area of Intuit where I could make payment. About two hours later I was IN! After all of that tough time consuming work I was ready to let Mary the Intuit techie goddess go on to her next wayward soul. INSTEAD Mary insisted she wait while I processed my payment.
Two heads are better than one! Then she transferred to Penny. Mary payed attention at the beginning of our conversation about how I thought that the weird issues and messages related to my request back in April to add online payments and how that never went through and that I had given up on ever seeing results from the request for that particular service from Intuit. Mary was not about to leave any issue that I had unresolved. I love you Mary!
You are one awesomeBadAs¡techieproblemuttkickingLadyofDivinepatience. Soooo, I HIGHLY endorse and recommend Intuit.com for all of your small business needs roaming about out in the world or online. Do not give PayPal another cent!
Contd. In the next squirrely post